Customer Service Still Exists at Some Businesses
Feb 5, 2016 1:22:29 GMT
Post by videoguy on Feb 5, 2016 1:22:29 GMT
In early August we sold our home & moved to a condominium on Fla's. Gulf Coast. My electronic supplier of choice is Mouser. As my catalog was of 2011 vintage I tossed it. Sent in a parts order early Oct. & requested a new catalog from the sales person. She informed me it would take 10 weeks as Mouser uses a mailing service that sends out the catalogs. End of Nov., I call & make another request. End of Dec., still no catalog & another request.
After checking the mail today I went on line & found their corporate website. They have a message file titled Escalate Inquiry. Sent a message describing my unsuccessful efforts to obtain a catalog. I closed the message stating that if it was too much trouble to send me a catalog; I would have to switch suppliers to Digikey. Sent the message at 2:30. The phone rang at 4:45 & a pleasant lady informed me, she would get approval from her supervisor & send the catalog tomorrow by Priority Mail. She apologized that it would take a week to reach me. Her efforts are very much appreciated.
My Wife & I have had 2 issues with furniture & a new washing machine. In both cases customer no service was of no help whatsoever. We composed a letter & with the washer we sent 18 pictures of clothes & expensive sheets, the washer had eaten holes in. The letters went to the presidents of the respective corporations. We received satisfaction very quickly in both cases. It sometimes pays to go to the top.
Bill Wilson
P.S. There was at 9:30 this morning there was a knock at the door. They had sent the catalog by UPS airmail; that is customer service! Next day delivery.
After checking the mail today I went on line & found their corporate website. They have a message file titled Escalate Inquiry. Sent a message describing my unsuccessful efforts to obtain a catalog. I closed the message stating that if it was too much trouble to send me a catalog; I would have to switch suppliers to Digikey. Sent the message at 2:30. The phone rang at 4:45 & a pleasant lady informed me, she would get approval from her supervisor & send the catalog tomorrow by Priority Mail. She apologized that it would take a week to reach me. Her efforts are very much appreciated.
My Wife & I have had 2 issues with furniture & a new washing machine. In both cases customer no service was of no help whatsoever. We composed a letter & with the washer we sent 18 pictures of clothes & expensive sheets, the washer had eaten holes in. The letters went to the presidents of the respective corporations. We received satisfaction very quickly in both cases. It sometimes pays to go to the top.
Bill Wilson
P.S. There was at 9:30 this morning there was a knock at the door. They had sent the catalog by UPS airmail; that is customer service! Next day delivery.